How quickly can you answer my question?
We respond to all messages and emails in the order they are received. Most inquiries are answered within 24 hours during our business hours. Our customer support team is always happy to help with questions regarding products, orders, deliveries, or returns.
Can I change my delivery address after placing my order?
If you need to update your delivery address, please contact us immediately at kontakt@lampnord.se and include your name and order number.
We will do our best to process your request, but we cannot guarantee changes once your order has been processed, packed, or shipped.
How long is the processing time?
Our standard processing time is 1–3 business days. Orders are processed Monday through Friday, excluding public holidays and major holiday periods.
How long does delivery take?
After your order has been processed, it will be shipped using one of our available delivery methods. You will receive a tracking number via email once your order has been shipped.
Most deliveries arrive within 5–8 business days. In some cases, such as during high demand periods or unexpected shipping delays, delivery may take up to 3 weeks.
Will my order arrive in one package?
Depending on the size and contents of your order, your products may be shipped in separate packages. If this happens, you will receive tracking information for each individual package.
What happens if a product is out of stock or on backorder?
If an item in your order is temporarily out of stock, we will contact you via email with information about the expected restock date.
If the product is unavailable for more than 2 weeks, we will provide a refund for the affected item(s).
I received a damaged product. What should I do?
We are sorry if your product arrived damaged. Please contact us as soon as possible at kontakt@lampnord.se and include:
Our customer support team will review your case and help you find the best possible solution.
How can I contact LampNord?
You can contact our customer support team anytime by emailing us at kontakt@lampnord.se.
We are happy to assist you with questions about our lighting products, orders, deliveries, and returns.
