Return and Refund Policy

Return & Refund Policy

Last updated: July 27, 2026

At Lampnord, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before requesting a return.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and documentation, where applicable.
Be accompanied by proof of purchase.

Returns requested after the 30-day period may not be accepted.

2. How to Start a Return

To request a return, please contact our customer support before sending your item back.

Email: kontakt@lampnord.se

Please include:

Your order number
Your full name
The reason for the return
Photos if the item is damaged or defective

If your return request is approved, we will provide detailed return instructions.

Returns sent without prior authorization may be refused.

3. Return Shipping Costs

Customers are responsible for the return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as Lampnord cannot be responsible for returns lost during transit.

The customer is responsible for ensuring that the returned package reaches our designated return address.

4. Return Conditions

Returned products must:

Be unused.
Be in resalable condition.
Include original packaging.
Include all included parts and accessories.

We reserve the right to reduce or refuse refunds for products that show signs of use, damage, or missing components.

5. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
The wrong product
A product with missing parts

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, we may ask you to provide photographs of the product and packaging.

Depending on the situation, we may offer:

A replacement
Replacement parts
A partial refund
A full refund

6. Non-Returnable Items

The following items cannot be returned unless they are faulty:

Gift cards
Personalized or custom-made products
Items that have been used
Products that cannot be resold for hygiene reasons where applicable

If you are unsure whether your item can be returned, please contact us before placing your order.

7. Exchanges

We do not offer direct exchanges.

If you wish to receive a different product, please return your original order (if eligible) and place a new order separately.

8. European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

To exercise this right:

Notify us within 14 days of delivery.
Return the item in unused condition and in its original packaging.
Include proof of purchase.

Please note that return shipping costs remain the customer's responsibility unless otherwise required by applicable consumer law.

9. Order Changes & Cancellations

Orders begin processing shortly after they are placed.

If you need to modify or cancel your order, please contact us as soon as possible.

While we will always do our best to assist you, we cannot guarantee changes or cancellations once the order has entered the fulfillment process.

If cancellation is no longer possible, you may request a return after receiving your order, subject to this Return Policy.

10. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable unless required by applicable consumer protection laws or if the return is due to our error.

11. Return Processing Fee

To cover inspection and handling costs, an administrative return processing fee of SEK 150 may be deducted from eligible refunds where permitted by applicable law.

This fee does not apply if the returned product is defective, damaged, or incorrect.

12. Unclaimed Packages

If a shipment is not collected and is returned to us by the shipping carrier, we reserve the right to deduct reasonable costs incurred for shipping, return shipping, handling, and administration from the refund, where permitted by applicable law.

If you still wish to receive your order, additional shipping charges may apply for reshipment.